Privacy Policy

Last Updated: March 1, 2025

Welcome to HyCares! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at https://hycares.org/ (the “Site”) and use our mental health support services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

  • Personally identifiable information, such as your name, email address, and phone number, that you voluntarily give to us when you register on the Site, participate in peer support, or sign up for updates.

Usage Data

  • Information automatically collected when you use the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Health-Related Data

  • Information you voluntarily provide about your mental health status, experiences, or concerns when using our support services. This data is treated with the utmost confidentiality.

2. Use of Your Information

We may use the information we collect about you for the following purposes:

  • To provide, operate, and maintain our mental health support services.
  • To improve, personalize, and expand the Site and its features.
  • To communicate with you, including responding to your inquiries and providing updates about our services.
  • To monitor and analyze usage and trends to improve your experience on the Site.
  • To comply with legal obligations and protect the rights, property, or safety of HyCares, our users, or others.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations, including:

  • With Your Consent: We may disclose your information if you have given us explicit consent to do so.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • To Protect Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of HyCares, our users, or others.

4. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Third-Party Services

The Site may contain links to third-party websites or services that are not owned or controlled by HyCares. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Children’s Privacy

The Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on the Site and updating the “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at hycaresorg@gmail.com.

9. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or delete the information we have about you.
  • The right to withdraw consent where you have previously given it.
  • The right to object to the processing of your information.
  • The right to request that we restrict the processing of your information.

To exercise these rights, please contact us at hycaresorg@gmail.com.